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COVID-19 Office Policies and Procedures

July 22nd, 2020

  1. Please fill out the "Informed Consent" and "Health Questionnaire" online the day before your appointment. NEW patients should fill out the "New Patient Registration Form" as well. (https://www.aoortho.com/forms)
  2. When you arrive at the office, text us (at the numbers below) with the patient's full name and date of birth letting us know you have arrived. You will receive a reminder text before your appointment, please do not reply to this text, we will not see your response. 
  3. We will verify you have filled out the necessary forms and then text you when it is time to enter the building.

DOVER OFFICE: (302) 678-3000
MILFORD OFFICE: (302) 422-6007
LEWES OFFICE: (302) 644-4100

Please read the letter below for the temporary changes within our office.

We hope this letter finds you and your family in good health. Our community has been through a lot over the past few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to you.

This letter will provide you with updates to our office policies and procedures as it relates to COVID-19. To provide a safe environment for our patients and team members, as well as comply with governing body regulations, we are implementing the following:

  • No walk-ins will be allowed into the building. As always, an appointment is required to be seen.
  • We are strictly adhering to appointment times. Late arrivals will not be seen.
  • When you arrive for your appointment, please text us the patient’s full name and date of birth. We will reply letting you know when to proceed into the building. Upon entry, the patient’s temperature will be taken. We are asking that ONLY the patient enter the building. If your child is not able to attend their appointment alone, ONE parent or guardian may accompany them. New patients are seen in a private room, so all minors must be accompanied by one adult. We are complying with the Governor’s mandate that all individuals 13 and older wear a mask in public, so please don’t forget your mask!
  • Please brush your teeth before you arrive for your appointment. Our toothbrush stations are closed. Also, no one with gloves will be allowed into our building.
  • Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Center for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). As always, we will continue to follow the activities of these agencies to make sure that our infection control procedures are current and adhere to each agencies’ recommendations, as well as any mandates from the state of Delaware.

We look forward to seeing you again, and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. All of our phone numbers shown above are now textable, so feel free to call or text us with any questions or scheduling needs! We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends!

Sincerely,

The AO Team

Updated Office Policies and Procedures

May 18th, 2020

  1. Please fill out the Informed Consent and Health Questionnaire online the day before your appointment. New patients should fill out the New Patient Registration Form as well. (https://www.aoortho.com/forms)
  2. When you arrive at the office, text us (numbers below) with the patient's full name and date of birth letting us know you have arrived. 
  3. We will verify you have filled out the necessary forms and then text you when it is time to enter the building.

DOVER: (302) 678-3000
MILFORD: (302) 422-6007
LEWES: (302) 644-4100

We hope this letter finds you and your family in good health. Our community has been through a lot over the past few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to you.

With that being said, we are ecstatic to announce that we will be reopening our practice soon! We have missed our amazing patients and families so much, and are thrilled to be back. This letter will provide you with updates to our office policies and procedures as it relates to COVID-19. To provide a safe environment for our patients and team members, as well as comply with governing body regulations, we are implementing the following:

  • All appointments have been rescheduled. We will be sending out text and email reminders with your new appointment day/time. It will take our system a few days to send out all reminders, as we have rescheduled hundreds of appointments. If you have a conflict with your new day/time, please contact us. Available appointment times are extremely limited. No walk-ins will be allowed into the building. As always, an appointment is required to be seen.
  • We are strictly adhering to appointment times. Late arrivals will not be seen.
  • When you arrive for your appointment, please text us the patient’s full name and date of birth. We will reply letting you know when to proceed into the building. Upon entry, the patient’s temperature will be taken. We are asking that ONLY the patient enter the building. If your child is not able to attend their appointment alone, ONE parent or guardian may accompany them. New patients are seen in a private room, so all minors must be accompanied by one adult. We are complying with the Governor’s mandate that all individuals 13 and older wear a mask in public, so please don’t forget your mask!
  • Please brush your teeth before you arrive for your appointment. Our toothbrush stations are closed. Also, no one with gloves will be allowed into our building. We will be asking you to wash your hands upon arrival and before exiting the building.
  • Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Center for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). As always, we will continue to follow the activities of these agencies to make sure that our infection control procedures are current and adhere to each agencies’ recommendations, as well as any mandates from the state of Delaware.
  • Sadly, at this time we are going to pause our rewards program to limit hand to hand contact. Once our new protocols become second nature, we will happily reinstate it.

Please remember, at this time, we have a LOT of patients who need to be seen. There are some with emergent needs, and some who were the first to be canceled. Please help us keep our phone lines clear in order to reach out to our patients. We are extending office hours and adding extra days to accommodate our patient’s needs to the absolute best of our ability.

We look forward to seeing you again, and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends!

Sincerely,

The AO Team

COVID-19 *Update*

March 19th, 2020

In light of the rate at which the COVID-19 virus is spreading, with heavy hearts, our best intentions, and an abundance of caution, we at Ahl and O’Connor Orthodontics have made the decision to temporarily close our office and cancel appointments until April 6, 2020.

In our previous communication, we acknowledged that the situation surrounding the coronavirus is fluid and that we would reevaluate our office hours as the situation evolved. The American Dental Association has recommended that all dental offices nationwide postpone elective dental procedures for three weeks.

We appreciate your understanding, and as always, the trust you have put in us to take care of your orthodontic needs. Please be patient with us as we contact scheduled patients to let them know of this decision.

We will continue to be here for you! If during this time, you find that you are or your child is experiencing an orthodontic emergency, please call us at (302) 678-3000 and a member of our team will be available to further assist you.

The health and well-being of our patients, our team members, and our community has always been and continues to be one of our top priorities. Please continue to keep an eye on our facebook for any future updates.

-The Team at Ahl and O’Connor Orthodontics

 

COVID-19

March 16th, 2020

Dear Ahl and O’Connor Orthodontics patient families:

With the rapidly changing challenges brought about by the threat of COVID-19 Coronavirus we are taking steps to ensure that our patients and our team are protected. In an effort to keep you informed of the measures we are taking and of our schedule, we ask that you please read the following.

We will continue to operate on a normal schedule and as always, we will follow OSHA guidelines for infection control.

Patients With Symptoms:

  • As always, during cold and flu season, we ask you to reschedule your appointment if you feel ill, have experienced a fever in the last 72 hours or have been exposed to someone with these symptoms.
  • In the event that an orthodontic patient or family member has symptoms related to those associated with the Coronavirus (fever, persistent cough, shortness of breath) we ask that you do not come to the office.
  • Please contact us so that we may postpone your next visit until an appropriate time.
  • To date we have no team members or patients that have known exposure to, symptoms related to, or confirmation of the coronavirus.

Extra Family Members at Appointments:

  • As a temporary measure, we ask that you limit the number of people accompanying the patient to one extra person.
  • We ask that additional extra family members wait outside of the office. We understand that some parents will need to wait in the car with other children.
  • As long as you have your mobile phone with you, we can update you and make the next appointment while you are outside the office.
  • We will keep this measure in effect until April 10th and then reevaluate.

Schedule & Appointments:

  • We will continue with normal business hours for the time being.
  • Normal business hours could change based on how this situation progresses within our community.
  • In the event you wish to reschedule an appointment for a later date, please contact us at your earliest convenience.

Check In Station:

  • Our protocol for check in will be changing during this time.
  • The self check in computer will be shutdown.
  • We ask that you check in at the front desk verbally with a team member.
  • Please remember that we may not know you have arrived if you do not check in.

Temporary Reception Room Changes:

  • We will be removing communal items that may be touched by multiple people throughout the day such as our coffee / tea bar and magazines.

Measures We Are Taking:

  • We are staying current with the CDC guidelines and updates.
  • Our facilities have always been cleaned and disinfected daily and are given a deep cleaning on a weekly basis.
  • In addition to this we are taking extra measures and adding a disinfectant wipe down to commonly touched areas throughout the day.

The safe care of our patients is of the utmost importance.
Any questions or concerns may be addressed via phone at 302- 678-3000.
Thank you for taking the time to read this and remember to keep smiling.

Sincerely,

Ahl and O’Connor Orthodontics

city specialty office
1004 S State St.
Dover, DE 19901
(302) 678-3000
city specialty office
601 NW Front St.
Milford, DE 19963
(302) 422-6007
city specialty office
17425 Ocean One Plaza Ste #3
Lewes, DE 19958
(302) 644-4100
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